Customer services personnel. Dealing with customer complaints, queries and requests for more information on the company’s services via phone, email and directly (face to face). Document complaints and queries made by customers Direct requests and unresolved issues to the designated resource, such as technical complain. Resolving and retrieving customer login (username and password)details from the main database Test Administrator Capturing of customer’s biometrics details (finger print and passport) before the test is taken, and also cross checking the customer test date, time and location. Setting up and test running all the systems in preparation for customers taking the graduate standardization exam (gse test). Resolving technical issues before the test is taken, such as no Silverlight on system, no internet connection, slow booting et al. Collating the test result and customers details and forwarding it to the appropriate quarters and also forwarding a report for the test date including all issues from beginning to the end. Technical responsibilities Uploading, retrieving and editing customer and clients’ information from the exam portal website. Troubleshooting the computer system (thin client) and resolving both hardware and software issues and requirements with the system.